Nairobi Nights uses PesaPal as a payment gateway, and we can accept Visa, MasterCard and most other card. Mpesa is also available. If you would like to pay by bank transfer or cheque, email: nairobilights@gmail.com to request banking information. Orders paid by cheque will be held 3-5 business days to allow check to clear. Cash is only accepted at our shop in westlands, ambience mall ring road parklands.
We Recommend using products that are LED or using LED bulbs, and off course investing in solar lights.
1-3 business days depending on location or courier service. If you require same day delivery within Nairobi you can give us a call and put in a request 0734903278.
We do not Accept refunds, exchanges or returns. If there are manufacturing defect with the product you can contact us by email at nairobilights@gmail.com within 2 days of receiving product and you will be required to send us the defective product and we will issue new product once defective product received. Please note we may request for proof via email of the defective product.
We use G4s courier, we are not liable for any loss or damages occurred during courier. Or any delays caused by courier service.
Yes we have a showroom located in Westlands opposite apollo center ground flood called NAIROBI NIGHTS, we may keep some stock of smaller items but larger items are at our Warehouse.
a) Turn panel upside down and switch on once, then let product charge during the day and come on at night. b) We recommend cleaning the panel from time to time to allow sunlight to enter panel thus allowing product to charge. c) The majority of our solar products have a photocell which means will only come on at night when it senses darkness. d) Please make sure at night when using solar product there Is no light source facing panel as it may cause panel to remain switched off as it thinks its day time. e) Solar products are full reliant on direct sunlight charging please keep in mind the weather changes can effect capabilities of solar products. d) Most solar products have a solar cycle once switched on they charge during the day and come on at night.
Before ordering on the website kindly email us at nairobilights@gmail.com with your PIN certificate and Company name so we can issue a tax invoice once payment is completed.
You can email us at nairobilights@gmail.com with quantity and product and we can assist you further.
No product comes with batteries included unless indicated.
At Nairobi Nights we offer a large variety of items. Unfortunately, sometimes products will be sold out without being specified as ‘sold out’. With thousands of products listed on our online store products can sell out at any given time. For the best indication of current stock levels, please phone us 0734903278 or email us nairobilights@gmail.com.
Not having control over the use of the products, we assume no liability connected with their use. Under no circumstances are we liable for any loss, damage, or expenses of any kind arising out of the use or inability to use these products.